An alert concerning Neverwinter Nights: Diamond Edition.

Little Cub · Post by **Little Cub** » Fri Oct 26, 2007 10:26 pm

Heya friends!

When I first purchased Neverwinter Nights: Diamond Edition (that's the all-in-one for NWN 1) from Amazon.com, it arrived in a plastic case (this is important later). The codes for all three games given inside the booklet were identical. I checked this several times; there was no mistake.

When I loaded NWN 1, it asked for the codes and I entered them. Once the game was loaded, it asked for the expansion codes again. I entered the codes as they were listed in the booklet.

The codes were rejected.

In other words, I couldn't play the game at all because the booklet lacked different codes for the expansions. I entered them over half a dozen times.

All I could do is watch the intro movie...

A good friend resolved that issue for me (thanks again, Legionnaire!) and I went on to play the game. I went on to purchase a second copy for my lady at Best Buy (a popular merchandise chain here in the United States). They had four copies of Diamond Edition in the racks.

I spoke with one of the employees in the computer department and told them about the problem I had at Amazon.com I asked if I could return the game if the codes in this copy were identical. He stated that Best Buy considers that to be a manufacturer defect and that I could have another copy or get a refund if this copy had that problem.

I opened up the copy outside in my vehicle and sure enough, the codes weren't different. This copy was useless.

I returned the copy and they allowed me to take another off of the shelf. The employee at the Returns/Exchanges counter opened this one and it too, had identical codes. He was frustrated, but I saw a bit of hope - One of the four copies of Diamond was not plastic-encased but instead in a cardboard case. I had him open this one (while he tossed the last plastic-cased copy aside) and lo and behold! The codes were different! This copy is playable! Yahoo!

If you're purchasing Diamond for yourself or a friend, buy it in-person (where returning it will be easy), and go for the cardboard copies if they have them. If they only offer the plastic copies, check the booklet before you leave lest you get stuck with a useless copy of this wonderful and super-fun game.

Honor and fun,
Little Cub

Burt · Post by **Burt** » Fri Oct 26, 2007 11:37 pm

Atari suck.

Hialmar · Post by **Hialmar** » Sat Oct 27, 2007 7:53 am

no not really it's more that Atari sucks

Mizbiz · Post by **Mizbiz** » Sat Oct 27, 2007 1:29 pm

Burt wrote: Atari suck.

It bears repeating....

Thangorn · Post by **Thangorn** » Sat Oct 27, 2007 1:49 pm

Here's a scary thought for you..

Without Atari..

ALFA as we know it, would not exist and most of us would never have come together..

Therefore all ALFA's problems are actually at their root, Atari's fault

BlakOrkz · Post by **BlakOrkz** » Sat Oct 27, 2007 1:51 pm

So ALFA is sort of like the Baldur's Gate 2 plotline - born of evUL.

The forums make much more sense to me now!

Little Cub · Post by **Little Cub** » Fri Nov 16, 2007 7:30 pm

Well folks, it seems I'm definitely not the only one to have suffered this problem. After posting on nwn.bioware.com's forums, I was redirected to a thread of folks with the same problem. Here's the reply Bioware posted:

Joined: 01 Jun 2004
From: Edmonton Posted: Monday, 01 October 2007 10:27PM
Greetings,

It appears that a very small portion of the latest run of NWN Diamond edition was manufactured incorrectly. Atari erroneously included 3 identical CD-keys with the package and as such it will not install or play.

Customers affected by this issue will see three identical Cd-keys printed on the inside front cover of their game manual and after installing the game they will be prompted to re-enter their Cd-key whenever the game is run. The Cd-keys will be rejected as either "in-use" or "invalid" as Neverwinter Nights does not allow installation to contain the duplicate CD-keys.

Affected customers are best served by contacting Atari Customer Support at http://www.atarisupport.com (North America Only). These customers can expect a quicker resolution if they are able to provide Atari Support with a scan or digital image of the incorrectly printed Cd-keys in their Neverwinter Nights Diamond game manual.

International customers with internet access can find the correct Atari Support site/hotline in either their game manual or via this page on our site: http://nwn.bioware.com/support/

As always I am here to help and answer questions regarding the above issue.
_________________
Jason Barlow
Client Care Specialist
BioWare Corp.

Honor and fun,
Little Cub